Terms and conditions of sale
governed by these general terms and conditions of sale, which we
please read carefully.
The act of placing an order implies prior consultation of the present
and implies full and irrevocable acceptance of these terms and conditions.
of these terms and conditions.
The Site, source code, texts, images and other elements of the Site
are the exclusive property of the Seller. The entire content of the Site is
protected by copyright law. As such, and in accordance
the provisions of the French Intellectual Property Code, only the private use of the
of the Site for private use only. Otherwise, the
will be prosecuted before the competent court.
Acceptance of these terms and conditions
The purpose of these general terms and conditions of sale is to define the rights
rights and obligations of the parties in the context of a distance sale of products
products offered by the Vendor on the Site. The Customer acknowledges having read
of these Terms and Conditions when validating the order.
order. Any validation of the order implies acceptance of the General
without exception.
The Vendor reserves the right to adapt or modify these terms and conditions at any time.
these terms and conditions at any time. In the event of modification, the General Terms and Conditions
the General Terms and Conditions in force on the day the order is placed.
of the order.
Product range and availability
Product offers are valid as long as they are visible on the
website.
Product prices and order value
- Product sales prices
The selling prices of the products are those displayed on the Site at the time of
purchase by the Customer. They are subject to change without notice. These selling
in EUROS, VAT included, and do not include packaging or shipping costs
packaging and shipping costs.
- Total order amount
The total amount of the order is the definitive price in euros, all taxes
processing and shipping costs. It is stated in
in the order confirmation e-mail and in the electronic invoice
once payment has been made, or from the account created by the Customer.
account.
Control
All orders are firm and final. To be accepted, any modifications or cancellations
modifications or cancellations requested by the purchaser must be received in
before shipment of the goods.
Once payment has been made, the Customer will receive an e-mail confirming
order. For the Customer, this e-mail constitutes proof of the order, which the
the Vendor recommends that it be kept.
Means and Terms of Payment
For France, payment is made in cash by cheque, bank transfer or via Paypal
or via Paypal unless otherwise advised by us. Goods are reserved
reserved for 2 weeks until full payment.
Property
Le transfert de propriété a lieu après le paiement complet des marchandises en
accord avec la loi n° 80-335 du 12 mai 1980.
Right of withdrawal
The customer has seven working days to return, at his own expense, any products
products that do not suit them, for whatever reason, at their own expense.
cause.
In the event of exercising the right of withdrawal, the Customer will have the choice of
Customer Service to request either a refund of the order, with the exception of
or exchange the product for another of equivalent quality and price.
for a product of equivalent quality and price.
Upon receipt of said product(s), Customer Service will contact Customer
with the customer (by e-mail or telephone) to remedy the problem notified
as soon as possible, and at the latest within 30 days of the date on which
date on which the right of withdrawal was exercised.
In the event of a request for reimbursement, the Vendor undertakes to reimburse the
all sums paid, with the exception of any return costs incurred.
incurred by the Customer. This refund will be made exclusively by bank transfer.
bank transfer.
In accordance with article L. 120-20-2 of the French Consumer Code, the right to cancel
may not be exercised for audio or video recordings or computer software
unsealed by the Customer, nor for newspapers, periodicals or magazines,
periodicals or magazines.
Secure payment
The Vendor makes every effort to ensure the confidentiality and security of data
security of data transmitted by Customers on the Site. Your banking
are thus protected, since only the payment agreement codes
issued by the banks
Delivery
Your order will be dispatched as soon as we receive your payment. For France: COLISSIMO SUIVI (for purchases of €50 or less),
Colissimo RECOMMANDÉ (for purchases over €50). To ensure
satisfaction of our customers, our parcels are packed with the greatest care,
to ensure that you receive your order in perfect condition. All goods
in all cases at the customer's own risk, and it is the customer's
in the event of shortage or damage, to make all necessary reservations with the
with the carrier.
Delivery times
Deliveries to mainland France and Monaco
- Tracked Colissimo or recommended France (delivery within 48 hours)
Other delivery zones
-
Colissimo suivi Europe (delivery within 3 to
5 days) countries concerned : Austria, Belgium, Denmark, Germany,
Finland, Italy, Ireland, Luxembourg, Netherlands, Portugal, Spain,
United Kingdom, Sweden
-
Colissimo International (delivery
within 5 to 10 days) countries concerned (rest of the world)
Delivery costs
Postage is calculated according to the weight of the parcel and the delivery zone.
delivery zone. This amount is indicated when the order is placed.
the order.
Order tracking and acceptance
The customer is informed of the dispatch of his order by an e-mail containing
a delivery tracking link.
The Customer undertakes to receive the products ordered at the delivery address
on the order confirmation e-mail.
If the Customer is absent, he has a period of time indicated by the carrier
to collect the parcel. Warning - In the event of failure to collect the parcel within the
the products will be returned to the Vendor, who reserves the right to reimburse
reimburse the amount of the order, excluding delivery costs, which will remain
the customer.
Garanties
In accordance with legal provisions, the products delivered are covered by the
warranty and the legal warranty against hidden defects
defects in material, design or manufacture affecting the product and rendering it
product and rendering it unfit for use.
Please note:
- any legal warranty is excluded in the event of misuse, negligence or
or lack of maintenance on the part of the customer, or in the event of normal wear and tear
product, in the event of an accident, in the event of an act of God
force majeure as defined in Article 13 of the General Terms and Conditions;
- any warranty is limited to the replacement or reimbursement of the
non-conforming product(s) or product(s) affected by a non-conformity or defect
;
- in order to assert its rights, the Customer shall, on pain of forfeiture of any action
of any action relating thereto, inform the Vendor in writing of the existence of
of the non-conformity of the product(s) delivered and of the latent defect affecting the
the product(s) within a short time of its discovery (in any event, the non-conformity
non-conformity may not be invoked beyond two years from the date of
the date of delivery of the product);
- no product will be exchanged or reimbursed without the agreement of the
agreement of the Vendor and before being returned (in its packaging and with the same care) by the Customer to the Vendor's address.
care) by the Customer to the Vendor's address.
Customer Service undertakes to exchange the product(s) concerned, or to reimburse the Customer as soon as possible.
refund the Customer as soon as possible. The cost of returning the product and
shipping costs for the new product are borne by the Seller.
Seller. Any dispute relating to the interpretation of the present terms and conditions will
the competence of the Commercial Court of Rennes.
Liability
In all cases, the Vendor may not be held liable in the event of
the non-performance of its obligations is attributable either to the Customer,
to the unforeseeable and insurmountable act of a third party to the contract, or to a case of
force majeure as defined in the Article "Force Majeure" of the General
General Terms and Conditions.
Likewise, the Vendor shall not be held liable for any inconvenience or damage
inherent in the use of the Internet network,
including interruption of service, external intrusion or the presence of computer viruses.
viruses.
The Vendor, owner of the Site, undertakes exclusively to comply with the legislative
legislative or regulatory provisions in force in France.
Hypertext links may direct the Customer to websites other than the Site.
other than the Site. The Vendor declines all responsibility in the event that the content
of these sites contravenes current legal and regulatory provisions.
provisions.
Force majeure
Neither the Vendor nor the Customer shall be held liable for any non-performance
caused by force majeure.
Without this being limitative, the following are considered as cases of force majeure
in addition to those usually accepted by the jurisprudence of French courts and tribunals
or partial strikes inside or outside the company,
the blocking of means of transport or supply for any reason whatsoever
for any reason whatsoever, governmental or legal restrictions, computer
computer breakdowns, blocking of telecommunications including networks and
including the Internet.
Proof - Preservation - Archiving
The computerized registers, kept in the computer systems of the
under reasonable security conditions, will be considered as proof of the sales contract
as proof of the sales contract, its date, orders and payments between the
between the parties.
Orders and invoices are archived on a reliable and durable medium
in such a way as to correspond to a faithful copy, in accordance with
article 1348 of the French Civil Code.
Protection of personal data - Right of access to the file
The personal information requested from the Customer is necessary for the
and routing of orders, as well as for the issue of delivery notes and invoices.
and invoices.
The personal data collected is processed by the Seller in compliance with
respecting the legal provisions relating to the protection of personal data
of the French Data Protection Act no. 78-17 of January 6, 1978.
et Liberté".
Terms and conditions in full
The Parties acknowledge that the present general terms and conditions of sale
constitute the entire agreement between them.
If, for any reason whatsoever, any of the clauses of the present terms and
be declared inapplicable, it shall be deemed unwritten, without invalidating
without invalidating these general terms and conditions or affecting the other
the other provisions of these terms and conditions.
Dispute resolution
These terms and conditions of sale, as well as any order placed by the Customer
are governed by French law. In the event of a dispute, an amicable
amicable solution will be sought before any legal recourse.
